1. Agreement to Terms
By accessing or using the services of Orangewood Protective Solutions ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services. These Terms apply to all users of our services, including clients, website visitors, and service recipients.
2. Services Description
Orangewood Protective Solutions provides professional security services, including but not limited to:
- Armed and unarmed security guard services
- Mobile patrol services
- Event security services
- Parking management services
- Surveillance and monitoring services
- Security consulting and assessments
All services are provided by licensed, trained, and insured security professionals. Specific service terms, scope, and requirements will be detailed in individual service agreements or contracts.
3. Service Agreements
When you engage our services, you will enter into a separate service agreement or contract that outlines:
- Specific services to be provided
- Service duration and schedule
- Pricing and payment terms
- Service location and requirements
- Client responsibilities and obligations
- Termination and cancellation terms
The terms of your specific service agreement will govern the relationship between you and Orangewood Protective Solutions for that particular engagement. In case of conflict, the service agreement will take precedence over these general Terms of Service.
4. Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information about your security needs
- Cooperate with our security personnel and follow reasonable security protocols
- Maintain a safe working environment for our security personnel
- Notify us promptly of any changes in service requirements or circumstances
- Comply with all applicable laws and regulations
- Make timely payments as specified in your service agreement
- Not interfere with or obstruct our security personnel in the performance of their duties
5. Payment Terms
5.1 Pricing
Service pricing will be provided in your service agreement or quote. Prices are subject to change, but changes will not affect existing service agreements unless mutually agreed upon in writing.
5.2 Billing
Billing terms, including frequency, payment methods, and due dates, will be specified in your service agreement. Generally, invoices are due within the timeframe specified in your agreement (typically 15-30 days from invoice date).
5.3 Late Payments
Late payments may be subject to late fees as specified in your service agreement. We reserve the right to suspend or terminate services for non-payment after providing appropriate notice as required by law and your service agreement.
5.4 Taxes
All prices are exclusive of applicable taxes. You are responsible for paying any sales, use, or other taxes associated with our services.
6. Cancellation and Termination
6.1 Client Cancellation
You may cancel services in accordance with the terms specified in your service agreement. Cancellation terms, including notice requirements and any applicable fees, will be detailed in your agreement.
6.2 Our Right to Terminate
We reserve the right to terminate services immediately in the following circumstances:
- Non-payment of fees after appropriate notice
- Breach of these Terms or your service agreement
- Illegal or unethical conduct by the client
- Safety concerns for our personnel
- Violation of applicable laws or regulations
6.3 Effect of Termination
Upon termination, you remain responsible for all fees incurred up to the termination date. Any prepaid fees will be handled according to your service agreement.
7. Refund Policy
Refund policies are specific to each service agreement. Generally:
- Services already rendered are non-refundable
- Prepaid fees for future services may be refundable based on the terms of your service agreement
- Refund requests must be made in writing and will be evaluated on a case-by-case basis
Please refer to your specific service agreement for detailed refund terms.
8. Liability Limitations
8.1 Service Limitations
While we provide professional security services, we cannot guarantee that security incidents will never occur. Our services are designed to deter and respond to security threats, but absolute security cannot be guaranteed.
8.2 Limitation of Liability
To the maximum extent permitted by law, Orangewood Protective Solutions' liability for any claims arising from our services shall be limited to the total amount paid by you for the specific service giving rise to the claim in the twelve (12) months preceding the claim. We shall not be liable for indirect, incidental, special, consequential, or punitive damages.
8.3 Insurance
We maintain appropriate insurance coverage as required by law and industry standards. Details of our insurance coverage may be provided upon request and as specified in your service agreement.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Orangewood Protective Solutions or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.
10. Website Use
When using our website, you agree to:
- Use the website only for lawful purposes
- Not attempt to gain unauthorized access to any part of the website
- Not transmit any viruses, malware, or harmful code
- Not use automated systems to access the website without permission
- Respect intellectual property rights
11. Dispute Resolution
11.1 Informal Resolution
We encourage you to contact us first to resolve any disputes informally. Please contact us at info@orangewoodsecurity.com or +1 (714) 902-3865.
11.2 Arbitration
If informal resolution is not successful, any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Anaheim, CA.
11.3 Class Action Waiver
You agree that any disputes will be resolved on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding arising from these Terms shall be brought exclusively in the state or federal courts located in Anaheim, CA.
13. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Material changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically.
14. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
15. Entire Agreement
These Terms, together with your specific service agreement (if applicable), constitute the entire agreement between you and Orangewood Protective Solutions regarding the use of our services, superseding any prior agreements or understandings.
16. Contact Information
If you have questions about these Terms of Service, please contact us:
Orangewood Protective Solutions
1081 N Tustin Ave, Suite 115
Anaheim, CA 92807
Phone: +1 (714) 902-3865
Email: info@orangewoodsecurity.com
